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About us

Services and history

Eleven House Global LLC operates the MyPopShop store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient online shopping experience. Our website is mypopshop.shop.

The MyPopShop store is powered by Shopify, which helps us provide our online store and related services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.

By using mypopshop.shop, you acknowledge that you have read and understood this Privacy Policy.

Shipping Policy

Last Updated: April 12, 2026

The MyPopShop store, operated by Eleven House Global LLC, ships orders worldwide. This Shipping Policy explains our shipping methods, estimated delivery timelines, order processing time, shipping costs, and related terms.

By placing an order on mypopshop.shop, you agree to the terms outlined in this Shipping Policy.

1. Shipping Methods

We offer the following shipping options:

· Standard Shipping: Estimated delivery time is 5–7 business days.

· Express Shipping: Estimated delivery time is 2–3 business days.

· International Shipping: Estimated delivery time is 10–15 business days.

Delivery timelines are estimates and may vary depending on your location, courier availability, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

2. Shipping Costs

Shipping charges are calculated at checkout based on:

· Delivery destination.

· Package weight.

· Package size.

· Shipping method selected.

· Available courier rates.

Any applicable shipping fee will be displayed before you complete your purchase.

3. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are not usually processed or shipped on weekends or public holidays. During high-volume periods, sales, or holiday seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a tracking number by email or SMS, where applicable.

4. Order Tracking

After your order is shipped, you will receive tracking details to monitor the delivery status. Please allow some time for tracking information to update after the shipment is handed over to the courier.

5. International Shipping

The MyPopShop store offers international shipping to selected countries. International orders may be subject to customs duties, taxes, import fees, or other charges depending on your country’s laws. These charges are the responsibility of the customer unless stated otherwise at checkout.

Customs delays may affect delivery timelines.

6. Incorrect Shipping Information

Please make sure your shipping address, phone number, and email address are correct before placing an order.

Eleven House Global LLC is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer. If you notice an address error after placing an order, please contact us as soon as possible.

7. Delayed or Lost Shipments

Delivery times are estimates and are not guaranteed. If your package is delayed, check the tracking link first. If your order appears lost or has not updated for several days, please contact our support team so we can assist you.

8. Contact Us

For shipping inquiries, please contact us:

· Email: help@mypopshop.shop

· Website: mypopshop.shop

· Business Address: Eleven House Global LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

Refund & Return Policy

Last Updated: April 12, 2026

At MyPopShop, operated by Eleven House Global LLC, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return according to the terms below.

1. 15-Days Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

· In the same condition that you received it.

· Unworn, unused, and undamaged.

· With original tags, if applicable.

· In its original packaging.

· Accompanied by the receipt or proof of purchase.

Items that do not meet these conditions may not be accepted for return.

2. How to Start a Return

To request a return, please contact us at help@mypopshop.shop. Please include your order number, reason for return, and photos if the item is damaged, defective, or incorrect.

If your return request is approved, we will provide instructions on how and where to send your package. Where applicable, we may also provide a return shipping label.

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to contact your local data protection authority.

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or operational practices. When we update this Privacy Policy, we will revise the “Last Updated” date above.

Contact Information

For questions about this Privacy Policy or your privacy rights, please contact us:

· Email: help@mypopshop.shop

· Website: mypopshop.shop

· Business Address: Eleven House Global LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

Terms of Service

Last Updated: April 12, 2026

Overview

Welcome to MyPopShop! The terms “we,” “us,” and “our” refer to Eleven House Global LLC, doing business as MyPopShop. Eleven House Global LLC operates the MyPopShop store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient online shopping experience.

Our website is mypopshop.shop. The MyPopShop store is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our website, services, or purchase products from us.

By visiting, accessing, browsing, interacting with, or purchasing from mypopshop.shop, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our website or services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence.

To use certain parts of our website or purchase products, you may be required to provide information such as your name, email address, billing address, shipping address, payment information, and phone number.

You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.

You may not transfer, sell, assign, or share your account with another person without our permission.

Section 2 - Our Products

We make every effort to display our products as accurately as possible. However, product colors, packaging, sizes, and appearance may vary slightly due to device screens, lighting, photography, or manufacturing differences.

We do not guarantee that the appearance or quality of any product purchased will exactly match the images displayed on our website.

Product descriptions, prices, availability, and specifications may change at any time without notice. We reserve the right to discontinue any product at any time.

We may limit the quantity of products available for purchase by any person, region, or jurisdiction.

Section 3 - Orders

When you place an order on mypopshop.shop, you are making an offer to purchase the selected products.

Eleven House Global LLC reserves the right to accept, decline, cancel, or limit any order at our discretion. Your order is considered accepted only once we confirm and process it.

We may contact you using the email address, phone number, billing address, or shipping address provided during checkout if there is an issue with your order.

Please review your order carefully before submitting it. Once an order has been confirmed or shipped, cancellation may not always be possible.

All purchases are subject to our Refund & Return Policy.

You agree that products purchased from MyPopShop are for personal or household use and not for unauthorized resale or export.

Section 4 - Prices and Billing

All prices, discounts, promotions, and offers are subject to change without notice.

The price charged for a product will be the price shown at the time your order is placed. Unless clearly stated otherwise, prices do not include taxes, shipping fees, customs duties, import charges, or other applicable fees.

You agree to provide current, complete, and accurate billing and payment information for all purchases.

You confirm that the payment information you provide is accurate and complete, that you are authorized to use the payment method, and that you agree to pay all charges, including product price, shipping, taxes, and other applicable fees.

Section 5 - Shipping and Delivery

We are not responsible for shipping or delivery delays caused by courier companies, customs processing, weather conditions, incorrect customer information, public holidays, or events outside our control.

All delivery timelines shown on our website are estimates only and are not guaranteed.

Once an order is handed over to the shipping carrier, the risk of loss or damage may pass to the customer, subject to applicable law and our Shipping Policy.

For more details, please review our Shipping Policy.

Section 6 - Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund & Return Policy.

To request a return or refund, customers must contact us within the applicable return period and follow the return instructions provided by our support team.

Items sent back without first requesting a return may not be accepted.

For return or refund questions, contact us at help@mypopshop.shop.

Section 7 - Intellectual Property

All content available on mypopshop.shop, including text, images, graphics, product photos, videos, logos, icons, designs, layout, product descriptions, and website content, is owned by or licensed to Eleven House Global LLC, doing business as MyPopShop, and is protected by intellectual property laws.

You may use our website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of our website or content without our written permission.

The MyPopShop name, logo, product names, graphics, and designs may not be used without our prior written approval.

All other trademarks, logos, and brand names belong to their respective owners.

Section 8 - Optional Tools

We may provide access to third-party tools, apps, payment services, tracking services, or features that we do not directly control.

These tools are provided “as is” and “as available” without warranties or guarantees.

Your use of third-party tools is at your own risk. You should review the terms and policies of any third-party service before using it.

People and culture

Our people are what make us unique. Rather than outsourcing our construction engineers from questionable outsourcing establishments, we provide them with an environment that supports professional growth.

We are strong believers in giving our employees a voice. Our teams are put together with the help of our resident psychologist to ensure maximum productivity and engagement.